What is your return/exchange policy?
Please note our Returns and exchanges policy has changed for 2016.
To qualify for a return, or exchange items must be authorized and received back to our Fulfillment Center within 59 days of your original order shipment date (as printed on your packing slip).
Items Not Eligible for Refund or Exchange:
- Items received without prior authorization
- Items marked as “FINAL SALE”
- Items bought from somewhere other than JaquaBathandBody.com
- Free gifts or promotional items with retail value
- Returns received after 59 days of the original order shipment date
- Shipping charges, except in cases where we have shipped the wrong item. Or you received a damaged item that can not be exchanged
If for any reason you are not happy with your purchase, or if you received an item that you did not order or the item was damaged please Email Us anytime or Call Us at 888-635-5251, Monday - Friday from 8:30 a.m. - 3 p.m. pst for help and authorization.
Do I need Prior Authorization?
Yes! All returns for any reason must have prior authorization to return either Online by emailing us anytime or calling us at 888-635-5251, Monday - Friday from 8:30 a.m. - 3 p.m. pst.. Any items received without prior authorization will be return at your expense.
Will you pay my Return Shipping?
No. JAQUA does not pay for return shipping or provide a return label unless you received a damaged item, or an item you did not order. If that is the case then we will email you a return label for your products but you must email us or call us at 888-635-5251, Monday - Friday from 8:30 a.m. - 3 p.m. pst to receive your label. Any Items sent back by your own method, damaged or not will NOT receive shipping credit.
PLEASE NOTE. We can only email return labels, they can not be mailed.
I would like a Refund.
No Problem-ALL REFUNDS must be authorized and received within 59 days from the date of purchase and must be unused in order to receive a full merchandise refund. Items marked FINAL SALE can not be returned or exchanged.
Your original method of payment will be refunded within 5 days of receipt. Please ship these items back trackable, we are not responsible for return packages until they are tracked in our door. Email us anytime or call us at 888-635-5251, Monday - Friday from 8:30 a.m. - 3 p.m. pst for more information.
I want to Exchange for a new style.
Even Exchanges: Ordered the wrong style? No worries! If you need the same item in a different fragrance Call us at 888-635-5251Monday - Friday from 8:30 a.m. - 3 p.m. pst to place your exchange. You will need to place a new order, but you won’t be charged shipping and we will send out your new item right away and credit you back once we receive the prior shipment.
Uneven Exchanges: If you’d like to exchange your merchandise for a different item you must Call us at 888-635-5251Monday - Friday from 8:30 a.m. - 3 p.m. pst you will need to place a new order, but you won’t be charged shipping and we will send out your new item right away and credit you back once we receive the prior shipment.
Please note: If you do not call and place your exchange order prior to us receiving your return and you requested an item for exchange that we no longer have available, we will process a return instead. If this should happen, you’ll receive a return email to notify you about the return.
I did not buy my items directly from JAQUABeauty.com.
We apologized, but at this time we can ONLY return items that have been purchased directly through JAQUABeauty.com. Please return these products to the place of purchase
My item was a gift, but I don’t have the order name or information.
At this time we can ONLY return items that have been purchase directly through JAQUABeauty.com with a confirmed order in our system..
Still have questions?
Email us anytime or call us at 888-635-5251, Monday - Friday from 8:30 a.m. - 3 p.m. pst for more information and help.